Food Network Store – Where Professional Culinary Tools Meet Exceptional Service

Our Commitment to Culinary Excellence

At Food Network Store, we understand that our customers are passionate culinary enthusiasts who demand the same excellence in service that they expect from their kitchen tools. Just as our professional-grade cookware and bakeware are crafted for performance, our shipping and returns policies are designed for your complete satisfaction and peace of mind.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days after receiving your order confirmation. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Methods & Timeframes

Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after shipment
  • Includes tracking and insurance

Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery Time: 15-25 business days after shipment
  • Includes basic tracking

Shipping Areas

We ship globally, excluding some Asian countries and remote regions. For specific country availability, please contact our customer service team.

Returns & Exchanges Policy

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your items. This gives you ample time to ensure your culinary tools meet your exacting standards.

Return Conditions

To be eligible for a return or exchange, items must meet the following criteria:

  • Items must be in original, unused condition
  • All original packaging and tags must be intact
  • Items must include all original components and accessories
  • A copy of the original purchase receipt or order confirmation must be included

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Opened food preparation tools that come in direct contact with food (based on product categories including: Baking & Pastry Tools, Bar Tools, Can Openers, Choppers & Slicers, Cooking Utensils, Cutlery & Knives)
  • Personal care kitchen items where hygiene cannot be guaranteed
  • Items that have been used, washed, or show signs of wear
  • Products with damaged or missing original packaging

Step-by-Step Return Process

Step 1: Initiate Your Return Request

Contact our customer service team within 15 days of receiving your order using the template below. Send your completed request to: [email protected]

Subject: Return/Exchange Request – Order #[Your Order Number]

Email Content Template:

Dear Food Network Store Customer Service Team,

I would like to request a [return/exchange] for my recent purchase.

Order Information:
Order Number: [Your Order Number] Order Date: [Date of Purchase] Product(s) to Return: [Product Name(s) and SKU if available] Reason for Return: [Please specify – damaged, incorrect item, not as described, changed mind, etc.]

Preferred Resolution:
☐ Refund to original payment method
☐ Exchange for [Specific Product if exchanging] ☐ Store credit

Contact Information:
Full Name: [Your Full Name] Email: [Your Email Address] Phone: [Your Phone Number]

I confirm that the item(s) are in original condition with all packaging and tags intact.

Thank you,
[Your Name]

Step 2: Wait for Authorization

Our team will review your request within 1-2 business days and email you a Return Authorization Number and shipping instructions.

Step 3: Package and Ship Your Return

Securely package the item(s) in their original packaging, include all documentation, and ship to:

Food Network Store Returns
3808 Richland Avenue
Nashville, US 37205
Return Authorization Number: [Your provided number]

Step 4: Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). We recommend using a trackable shipping service and retaining your shipping receipt.

Refund Processing

Refund Timeline

  • Once we receive your return, please allow 3-5 business days for inspection and processing
  • Refunds will be issued to your original payment method within 5-10 business days after processing
  • You will receive an email confirmation once your refund has been processed

Refund Methods

Refunds are issued through the original payment method:

  • Credit/Debit Cards (Visa, MasterCard, JCB): Refunded to your original card
  • PayPal: Refunded to your PayPal account

Please note that your bank or payment provider may require additional time to process and post the refund to your account.

Exchanges

For exchanges, the process is similar to returns. Once we receive and inspect your returned item, we will ship the replacement product.

  • If the exchange item is of higher value, you will be charged the difference
  • If it’s of lower value, you will receive a refund for the difference
  • Exchange shipping is free for items exchanged due to our error
  • For customer-requested exchanges, standard shipping rates apply

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and your order information. We will arrange for a replacement or refund and cover all associated shipping costs.

Need Assistance?

Our customer service team is here to help passionate culinary enthusiasts like you. Contact us with any questions about shipping, returns or exchanges:

Email: [email protected]
Response Time: 1-2 business days
Business Hours: Monday-Friday, 9:00 AM – 6:00 PM CST

Thank you for choosing Food Network Store – where professional culinary tools meet exceptional customer service, ensuring your kitchen experience is nothing short of extraordinary.